CHARMS - Training Administration Software

CHARMS System Features – Training Administration

Our typical users will have anything between a few hundred and tens of thousands of enrolments on the system in any one year and through CHARMS course administrators can send thousands of booking confirmations and reminders by SMS/Email. Key features of the system are :

  • Easily maintained delegate records,
  • Simple Course/Event setup and maintenance,
    • Delegate enrolment by name, role or team,
    • Confirmation letters
    • Reminders
    • Ad-hoc letters
    • Delegate lists
    • Certificates
    • SMS/Email course confirmations
  • Modular training management,
  • Built-in Help Manual/Wiki,
  • Waiting list management
  • Full Management Information reporting, including government statistical returns,
  • Complete audit trail of all data changes,
  • Course calendars,
  • Staff contact management – phone calls, emails – the complete running record,

Staff Access

All staff can view and print their own, individual training history online. Applications to go on a Course can also be made online. It is completely secure.

  • Built in audit trail shows when and who has modified data. Accidental changes to data can be recovered,
  • Comprehensive and flexible reporting capabilities with option to create you own. These may be printed, previewed on screen, output to MS Excel, PDF, or Word files,
  • Telephone Hot-line support. You actually get to speak to people – not automated telephone menus. Service level agreements guarantee a speedy response to any questions that may arise,
  • Data consistency. You will be entering carer and children details only once. No separate lists of referrals, enquiries, placements, vacancies, duty information – all of these can be generated from CHARMS,
  • Secure Hosting – SCN partners with one of the country’s leading hosting providers: UK Fast – ISO 27001 accredited provider. Use dedicated data centres with ultra-fast connectivity, guaranteed uptime and disaster recovery plans ensuring our applications are always available. All data is hosted in the UK.