Transform Your Family Hub Services
CHARMS has been used as the core case management system at a number of Children’s Centres for more than 10 years and offers a single, secure, comprehensive solution which enables Family Hub professionals to keep information secure. Families, children and all individuals and professionals in the wider support network can feel that their information is safe in the CHARMS environment.
Key Features for Family Hubs
One Secure Place For Everyone
Whether support is delivered through the family hub or elsewhere in the network CHARMS offers the right access for everyone (for example, via outreach, at a youth centre, a clinical setting such as a maternity hub, a voluntary and community sector (VCS) organisation or a faith setting).
Service Coordination
Schedule parenting classes, health checks, and community events in the CHARMS built-in calendar.
Early Help Assessments
Create and monitor family support plans with automated review reminders.
Multi-Agency Working
Share information securely with schools, health visitors, and social services teams.
Reporting
Measure service impact with customisable reports for inspection regimes, including Ofsted, and local authorities.
Outcomes Tracking
Monitor and demonstrate outcomes using the dedicated 'CHARMS Outcomes Tracker'.
Why Family Hubs Choose CHARMS
CHARMS is the most mature system, across a wide range of children's services.
UK-Wide Trust
More than 300 registered providers, including local authority teams, use CHARMS across the UK and Ireland.
Holistic Approach
CHARMS is unique in that it is used to support all operational teams in multi agency settings.
Secure Collaboration
Cloud-based access in real time for all stakeholders.
Mobile Optimized
Full functionality on any device for outreach and home visits.
Helpdesk in the UK
One helpdesk phone number, with no menu. Just get straight through to the dedicated, experienced team based in the UK.
Dedicated Training
Face-to-face training, or one-to-one on Teams, delivered by real humans (not AI).
Inspection Ready
Built-in reports for inspectors, including OFSTED.
OMG
Otherwise known as 'Online Mail Grabber', OMG is a huge time-saver. With one click you can save emails from Outlook/Gmail and others, with attachments, to the relevant case file. No more copy, paste, download, upload...
Secure access for all stakeholders
Young people and their family members have their own secure login to allow them to share information and see progress and activities.
Ready to Enhance Your Family Hub?
Discover how CHARMS can help you deliver better integrated support for families.
orCall 0161 237 1872 to discuss your needs