Social Care Network Solutions Ltd

Their knowledge is supported through dedicated use of an online system that centrally records information from carers, staff and managers in one place. This helps to track progress and outcomes for children and young people.

Rigorous and effective monitoring of the service is aided by comprehensive use of a recognised online information system. This is used by carers and staff alike to record all aspects of the agency’s work and to track the individual progress of children and young people. By providing all with relevant access, information is shared more effectively and efficiently. For example, supervising social workers are able to review daily records completed by foster carers in advance of supervision visits. This helps them to maintain awareness of significant developments and to support carers appropriately. Records of supervision visits can be accessed by foster carers as soon as they are completed. This enables foster carers to be clear about advice or direction given to them by supervising social workers during visits. Leaders and managers have close links with the software manufacturer and are able to influence positive changes in the system. All users have access to technical support to assist when problems occur.

Child Welfare Inspector in England

CHARMS has been the best software we have come across it is so user-friendly. We do not know what we would do without it.
Excellent staff and very helpful in making things work like magic. We love CHARMS!!!

- Doreen Kajura

DACS Support Ltd

Charms is an easy and safe way to record and maintain data and supports us in being able to monitor agency performance and improve our practice. Charms being online makes our data accessible from any location whilst maintaining data security. The team are always available to take our calls and are keen to hear about our development suggestions to further improve the efficiency, effectiveness and user friendliness of Charms. Thank you to the SCN team!

- Ioanna Theodoulou

Quality Assurance Manager, Capstone Foster Care Ltd

Having researched various systems, CHARMS has the most positive feedback by far. The CHARMS team have been remarkably helpful and responsive and we are really looking forward to fully integrating the CHARMS system into our service.

- Fiona Kingston

Registered Manager (Fostering), Acorn Care Ltd

CHARMS has changed our business and the service we provide, and in every respect for the better. No more endless trawling through paper files -I am able to put my finger on the information I need at the touch of a button. It helps everyone to be proactive and identify issues before they become big problems. Having CHARMS means we are better prepared for an OFSTED Inspection than ever before and that is incredibly reassuring. It really does free up staff to do what they do best -supporting foster carers and children…..and they love CHARMS for that.

Working with Social Care Network is excellent-it’s a real partnership and when there are problems the service desk is prompt and reliable. They are great problem solvers.

- Hugh Mellett

Director Of Operations, Tree House Care

We've been a customer of CHARMS for nearly 10 years now and over that time we've felt very comfortable in the knowledge that our most sensitive information is stored by people who really understand our needs. Whenever I contact Social Care Network I always know that I will speak to someone who not only has in-depth knowledge of their products but is also friendly and approachable.

- Richard Harris

Projects Manager, Diverse Care

We love using charms and find it a very comprehensive database. Support services are excellent and easy to access, you can always speak to someone who is knowledgeable and can help you work through any difficulties.

- Natasha Bland

Registered Manager, Abacus Fostering

'We are very pleased with the CHARMS system and the support we receive from the team‘ Thank you Jim

- Gail Tobin

Service Manager, IFCS Wales

Charms – A bespoke service, tailored to meet company requirements. The specific data reports have helped with providing better outcomes for children & young people. The staff are friendly, approachable and trained to provide excellent training and offer sound advice. Working with the social care network team for over 6 years has been a pleasure.

- Morgan Mathias

Office Manager, IFCS Wales

The service we’ve had from the CHARMS team has been exceptionally responsive and supportive and that we are more than happy with the CHARMS

- Irene Redshaw

Team Manager, DFW Adoption

The CHARMS database fits in with our practice on a day to day basis.
The CHARMS database fits in with our practice on a day to day basis. Staff reported that CHARMS support team is always very helpful and prompt to respond to queries and issues whenever they arise.
They are very knowledgeable and courteous.
The database itself is easy to use and can be tailored to our needs. Our Accounts Manager is always at hand to discuss any development queries etc. and suggestions on how we can improve on keeping our data secure and up to date.

- Dominique Kent

Office Manager, TLC Wales Fostering Ltd

We were early adopters of CHARMS software. Over the years, it has made a massive difference to our work as a fostering agency. The regular upgrading of the software over time has kept pace with our growth and our changing needs. The support has always been first class. The CHARMS support staff are a friendly reliable bunch and have never let us down.

- Andy Clipson

Director, familyplacment.com

As a Registered Manager I rely completely on Charms for auditing and monitoring purposes. The reports available on Charms quickly provide me with the data I need for Regulation 35 purposes and produce our annual Ofsted Dataset at the push of a button. I don’t know how I would do my job without it! – Danni, Registered Manager.

- Danni Starley

Registered Manager, FostercareUK

We are happy with Charms. The system still has a lot of potential that we are currently not even using and only just getting to know. The SCN account managers and support staff are always approachable, friendly and happy to help and flexible and customer/Team Fostering focused whenever we had to arrange site visits.

- Katrin Mummert

Data Officer, Team Fostering

Our Adoption Team finds CHARMS to be a user friendly system that allows for easy management of our adoption records. The system can be tweaked and adapted really easily in order that it ‘fits’ our service and does just what we require it to do. We’re also aware that it will do a whole lot more than we actually use it for at present and hope to build on its usefulness over time. There is rarely a problem with CHARMS, but whenever there is an issue, help and guidance is only a phone call away. The support team at Social Care Network are approachable, friendly and helpful and invariably solve any problems within minutes.

- Paula Gibbins

Assistant Adoption Team Manager, Nugent Care Adoption Service

Ways into Work were an in house service and moved out as a Community Interest Company in March 2015 and Social Care Network were an integral part of ensuring a smooth transition to a specialist CRM system.
Chris Clough was incredibly supportive during the transition and has continued to support the team in developing a system that works for the changing needs of the organisation. The team has found the system easy to use and love the mobile version which has given them the flexibility to work smarter. The helpdesk are helpful in resolving issues and always happy to work through to find a solution to meet an individual need.
We would recommend Social Care Network to other Supported Employment Services, great product, excellent service!

- Laura Davis

Managing Director, Ways Into Work CIC