CHARMS — Case Management Software for the Whole Care Community

CHARMS is the UK's leading case management platform for children's and adults' social care - trusted by over 600 organisations and 50,000 practitioners across the UK and Republic of Ireland. Built by people who understand care, and shaped over nearly three decades by the professionals who use it every day, CHARMS exists for one reason: to help frontline staff focus on the people they support, not on the software they're using.

CHARMS was designed from the outset to reflect how care professionals actually think and record - not to impose a technology logic onto a human process. The architecture mirrors the best features of the traditional paper file: a clear, chronological case record with separate sections for each stage of assessment, training, approval, and ongoing support. There is a single, intuitive screen for recording all chronology - no complex navigation, no unnecessary steps, no fighting with the system. If you know how to manage a paper file, you already understand how CHARMS works.

CHARMS supports the full breadth of children's and adults' social care services, including: Fostering (independent and local authority), Adoption, Residential Care, Supported Accommodation, Semi-Independence, Shared Lives, Domiciliary Care, Young Carers, Education and Welfare, Family Hubs, Women's Refuge, Homeless Shelters, Refugee Support Services, and Supported Employment. Whether you are a small independent fostering agency or a large regional adoption service, CHARMS scales to your organisation - and our commitment to you remains the same.

The records held in CHARMS are some of the most sensitive in existence. We treat that responsibility seriously. CHARMS is independently penetration tested on a regular basis and subjected to rigorous internal security testing for every release, using industry-standard tooling. We are Cyber Essentials Plus certified - the highest level of UK government-backed cyber security accreditation - and our infrastructure is designed to meet the full requirements of UK GDPR. CHARMS doesn't just secure the data it holds. It actively helps your organisation manage its data controller responsibilities with transparency and confidence - including data subject access, retention, and audit trail requirements.

CHARMS has never been developed in isolation. Over nearly thirty years, the platform has been shaped by the practitioners, managers, and regulators who use it - through formal consultation, direct feedback, and long-term relationships with customers who know what good looks like. That ongoing dialogue is not a feature. It is how CHARMS works. SCN is a social enterprise. We do not answer to shareholders. Every development decision is made in the interest of the community we serve - and if an organisation needs CHARMS, they will get it. No organisation will ever be left behind.

Most organisations supporting children and adults across multiple service types have ended up with multiple systems - one for fostering, another for residential care, another for Shared Lives. That means fragmented records, duplicated effort, and a care journey that exists in pieces rather than as a whole.

CHARMS brings it all together. A child or adult has a single record in CHARMS, regardless of how many services they move through - fostering to residential, residential to supported accommodation, and beyond. Every stage of their journey is visible, connected, and in one place.

For organisations running multiple service types, this isn't just an efficiency gain. It's a fundamentally better way to understand and evidence the care you provide.

Explore everything CHARMS supports

To find out more or arrange a demonstration, please use our Enquiry form.