‘Charms is an easy and safe way to record and maintain data and supports us in being able to monitor agency performance and improve our practice. Charms being online makes our data accessible from any location whilst maintaining data security. The team are always available to take our calls and are keen to hear about our development suggestions to further improve the efficiency, effectiveness and user friendliness of Charms. Thank you to the SCN team!’

Ioanna Theodoulou, Quality Assurance Manager, Capstone Foster Care Ltd

‘CHARMS has changed our business and the service we provide, and in every respect for the better. No more endless trawling through paper files -I am able to put my finger on the information I need at the touch of a button. It helps everyone to be proactive and identify issues before they become big problems. Having CHARMS means we are better prepared for an OFSTED Inspection than ever before and that is incredibly reassuring. It really does free up staff to do what they do best -supporting foster carers and children…..and they love CHARMS for that. Working with Social Care Network is excellent-it’s a real partnership and when there are problems the service desk is prompt and reliable. They are great problem solvers.’

Hugh Mellett, Director Of Operations, Tree House Care

‘We've been a customer of CHARMS for nearly 10 years now and over that time we've felt very comfortable in the knowledge that our most sensitive information is stored by people who really understand our needs. Whenever I contact Social Care Network I always know that I will speak to someone who not only has in-depth knowledge of their products but is also friendly and approachable.’

Richard Harris, Projects Manager, Diverse Care

‘We love using charms and find it a very comprehensive data base. Support services are excellent and easy to access, you can always speak to someone who is knowledgeable and can help you work through any difficulties.’

Natasha Bland, Registered Manager, Abacus Fostering

‘we are very pleased with the CHARMS system and the support we receive from the team‘

Gail Tobin, Service Manager, IFCS Wales

“the service we’ve had from the CHARMS team has been exceptionally responsive and supportive and that we are more than happy with the CHARMS”

Irene Redshaw, Team Manager, DFW Adoption

'The CHARMS database fits in with our practice on a day to day basis. Staff reported that CHARMS support team is always very helpful and prompt to respond to queries and issues whenever they arise. They are very knowledgeable and courteous. The database itself is easy to use and can be tailored to our needs. Our Accounts Manager is always at hand to discuss any development queries etc. and suggestions on how we can improve on keeping our data secure and up to date.'

Dominique Kent, Office Manager, TLC Wales Fostering Ltd

‘We were early adopters of CHARMS software. Over the years, it has made a massive difference to our work as a fostering agency. The regular upgrading of the software over time has kept pace with our growth and our changing needs. The support has always been first class. The CHARMS support staff are a friendly reliable bunch and have never let us down.’

Andy Clipson, Director, familyplacment.com

‘As a Registered Manager I rely completely on Charms for auditing and monitoring purposes. The reports available on Charms quickly provide me with the data I need for Regulation 35 purposes and produce our annual Ofsted Dataset at the push of a button. I don’t know how I would do my job without it! – Danni, Registered Manager.’

Danni Starley, Registered Manager, FostercareUK

‘As a new agency, we made the decision to be paperless from Day 1, and therefore CHARMS is an integral part of our systems and processes. The database is easy to use and supports our clearly defined standard operating procedures. This means that accurate and secure data is always available to staff and carers, simplifying recording, reporting and outcomes tracking.’

Judith Rees, Managing Director, Family Fostering Partners Ltd

‘Charms has enabled me within my Monitoring Outcomes role, to track a child’s journey and highlight where significant improvements have been made since being looked after by our agency. But equally what we can do to improve outcomes for young people. The database has fantastic reporting systems built in providing statistical information to support my job role and reduce my workload enabling me to focus on monitoring and improving outcomes.’

Janice Nunn, Monitoring Officer , Xcel 2000 Fostercare Services

‘The Manchester Helpdesk are very supportive and knowledgeable, they really do give that extra layer of support and confidence that’s needed when using CHARMS in a large organisation. Having the Helpdesk there means we can fall back on them. They very often teach us new, useful things too!‘

Sara Horne, Admin Systems Manager, Next Step Fostering Services Limited, Ryancare Fostering Limited and Safehouses Limited

“Patch has proven to be an essential tool when recording information about our dogs in our care & subsequently allowing us to become a paperless organisation. We have 5 centres across the UK and using Patch allows us to have comprehensive communication with information about dogs & families within the organisation. The information is safe and always accessible whether you are working from the office or from home. Patch is user friendly, easy to set up a new user and has been a fantastic addition to our IT programs.” - Sapphire McInnes, Jerry Green Dog Rescue

‘The CHARMS database is a fantastic tool for all fostering agencies. We have had the system installed from day one , which sets the foundations with regards to data protection, compliance, security and usability of all of the information that one uses when running a fostering agency. From a managers perspective, I cannot fault the system and I can honestly say having CHARMS in place has significantly contributed to our company gaining a ‘good’ rating from Ofsted in our first inspection. The support provide by CHARMS support team is second to none and nothing is too much trouble, for my staff and my foster carers. I would highly recommend for any fostering agency to use CHARMS as the main part of their recording and data protection structures and for new fostering agencies , using CHARMS from day one as we have, will help you get the Ofsted rating you require’

Registered Manager of Fostering UK

We are a large provider of residential care for looked after children and semi-independent flats for care leavers; we joined the Charms family in October 2018. We have been supported by the team at Social Care Network Solutions during every step of our implementation project. The team have been flexible to our needs; knowledgeable and solution focused whilst we have worked through how Charms can be most effectively used for our services. Charms is a system that provides us with easily accessible, secure and required information; this has reduced the amount of time that managers spend sharing information, therefore they can concentrate on delivering high quality care to children and young people. We are looking forward to a virtually 'paper-less' future where our records can be quality assured efficiently and staff can be freed from being office bound!

'The CHARMS system is now an integral part of our service, playing a crucial role in the management and Quality Assurance of our overall service. Our account Manager Rik and the whole team at CHARMS have been, and continue to be, extremely kind and patient, providing extra support to our Staff and Foster Carers. Their warmth and approachability has been paramount in helping us get the most out of the CHARMS system. Both Staff and Foster Carers alike are reassured that they are only a phone call away should we need them.'

"We are so pleased with the truly bespoke database that Charms is now providing for us. Having Diane as our dedicated account manager is great. She has worked closely with us to really understand how our scheme works, our key data for reporting purposes and has patiently supported our team and providers throughout the implementation process. The ongoing support from both our account manager and the easily accessible helpdesk is really valuable."

Jennifer Parker, Worcestershire Shared Lives